Frequently Asked Questions

Here are some frequently asked questions. If you can’t find the answer you’re looking for, please feel free to contact us!

1.How can I track my order?

Once your order is shipped from our warehouse in China, you will receive an email with tracking information. You can track the status of your order through the provided link. We work with reliable international couriers to ensure your order arrives safely and on time. If you haven’t received tracking details or encounter any issues with tracking, please contact our customer service team at support@rdpaw.com.

2.What should I do if I receive a damaged or defective product?

We sincerely apologize if you receive a damaged or defective product. Please contact our customer service team within 7 days of receiving the product. We will resolve the issue by either replacing the product or offering a full refund. Our team will guide you through the process to ensure you are satisfied with your purchase.

3.Can I cancel or modify my order?

We process orders quickly to ensure fast shipping. If your order has not yet been shipped, you can cancel or modify it. If you need to cancel or modify your order, please contact us immediately at support@rdpaw.com.

4.Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50 within the United States. Orders under $50 will incur standard shipping charges. All international orders are shipped from China, and we work with reliable international couriers to ensure your order arrives safely. Rest assured, your order will reach you securely, and we will provide tracking information so you can monitor the status of your package.

5.How do I return or exchange a product?

We accept returns and exchanges within 30 days of purchase, provided the product is unused, in its original packaging, and meets the return conditions. If you need to return or exchange a product, please visit our Returns & Exchanges page for detailed instructions on how to proceed.

Please note that return shipping costs are the responsibility of the customer, unless the product is defective or we made an error in your order.

6.Do you offer international shipping?

Yes, we ship globally from our warehouse in China. We work with reliable couriers to ensure timely and safe delivery to most countries. Please note that some countries or regions may have specific customs restrictions, and delivery times may vary depending on your location. If you have any questions or concerns about international shipping, please feel free to contact us.

7.How can I contact customer support?

7. How can I contact customer support?If you have any questions or need assistance, you can contact our customer service team via email at support@rdpaw.com. We will be happy to help and typically respond within 1-2 business days. Our customer service team is available Monday to Friday, from 9 AM to 5 PM (Eastern Time).

8.What is RDPAW’s warranty policy?

We offer a 1-year warranty on all products to cover manufacturing defects. If you encounter any issues during use, please contact us. We will provide a replacement or a full refund to ensure your peace of mind while using our products.

Rest assured, we’ve got you covered!

Rest assured, we’ve got you covered!

At RDPAW, we pride ourselves on offering high-quality outdoor gear and understand that shopping from China may raise some concerns. Here are the reasons you can trust us:

  1. Fast and reliable shipping: We process all orders quickly and work with trusted international couriers to ensure timely delivery.
  2. Order tracking: We provide tracking information for every order, so you can check the status of your package at any time.
  3. Easy returns and customer support: If anything goes wrong, our customer service team will help you process returns and exchanges quickly.
  4. Secure payments: We use secure payment methods to protect your financial information.

We are committed to making your shopping experience smooth, safe, and enjoyable!

Need more help?

If you have more questions or can’t find the answer here, feel free to contact us at support@rdpaw.com. We are always happy to help!

Thank you for choosing RDPAW. We are dedicated to ensuring your outdoor adventures are worry-free, and your satisfaction is our top priority.